Effective Date: 01 March 2026
Company Name: Zerohat Market Private Limited
Brand Name: Zerohaat Market
Website: www.zerohaat.in
Registered Address: Ganga Yamuna Apartment (Warehouse), Near Old Bus Stand, Hazaribagh – 825301
1. Grocery, Fruits & Vegetables
- Grocery, fruits, vegetables aur perishable items non-returnable honge.
- Agar product damaged, expired, ya wrong item deliver hua ho to delivery ke 24 ghante ke andar complaint register karein.
- Verified case me replacement ya refund diya jayega.
- Opened/used items return accept nahi honge.
2. Non-Veg & Fresh Food Items
- Chicken, meat, fish aur fresh prepared food items non-returnable hain.
- Agar quality issue ho to delivery ke 2 ghante ke andar photo/video proof ke saath complaint karein.
- Management verification ke baad partial ya full refund diya ja sakta hai.
6. Doctor Appointment & Lab Test Booking
- Appointment cancel karne par refund policy hospital/lab ke rules ke hisab se hogi.
- Zerohaat sirf booking platform hai; medical services ka refund partner ke policy ke anusar hoga.
7. Free Food Offer (₹300 / ₹400 Offer Policy)
- Free food promotional offer non-refundable aur non-exchangeable hai.
- Agar main order cancel hota hai to free food offer automatically cancel ho jayega.
- Free food ka cash alternative nahi diya jayega.
8. Refund Process
- Refund original payment method me hi process hoga.
- Cash on Delivery orders ka refund bank transfer/UPI ke through hoga.
- Refund timeline: 5–10 working days.
9. Order Cancellation
- Order dispatch hone ke baad cancel nahi kiya ja sakta (except company fault).
- Grocery aur perishable items dispatch ke baad cancel nahi honge